Each AT&T eBill user has a unique login ID that identifies the user to the system. Your ID also includes the various attributes that you have been assigned, including the security profile that determines the activities you can view and perform.
AT&T eBill supports the following basic user profiles:
User Admin - View, Pay, Dispute - can view and analyze data, pay bills, create and submit disputes. This user type can also create, edit, and remove users within their company. Custom hierarchies can also be created by this user type.
View, Pay, Dispute - can view and analyze data, pay bills, create and submit disputes, and edit their own user profile.
View-Only - have view-only privileges in AT&T eBill. View-Only cannot make payments or create and submit disputes, and cannot update any data except their own user profile.
View, Pay - have view-only privileges and the ability to make payments and edit their own user profile.
View, Dispute - have view-only privileges and the ability to create and submit disputes, and edit their own user profiles.
Billing Manager - Special Reports - Billing Manager role is an optional/additional role for access to Plan/Promotions & Commitment Tracking Reports.
Access All Disputes/Inquiries – Available only when an Admin user has already been selected and does not apply to the unsubmitted/saved dispute feature.
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