Portal disconnects include the following topics:
How to Disconnect a Portal Subaccount
How to Cancel a Portal Account
Disconnect a service will immediately halt all billing against that service's resources and will initiate the permanent removal of the service's resources.
1. Login to Cloud Portal (Enterprise Manager)
· https://www.synaptic.att.com/clouduser/
2. Under My Account, select Accounts & Users from the left-hand menu. There you will find the Accounts, Subaccounts, Users, Roles & Permissions, My Profile tabs.
3. Select Accounts tab to display the current user's Role and the Username of the Account's Enterprise Manager.
Note: Only the Enterprise Manager or Admin can Disconnect a Service.
4. Select the Subaccounts tab to display all subaccounts under this Account.
5. Select a subaccount to display the details and manage the Services under this subaccount. Each Service can be disconnected individually.
Note: Make suer to REMOVE all resources BEFORE disconnected a Service.
· The resources for CaaS would be any: Virtual Machines (VMs), Virtual Data Centers (vDCs), Virtual Apps (vApps), Catalogs, Templates, Media Images and/or Shared Storage Volumes.
· For PaaS, this would be Tenants.
· For StaaS, these would be Subtenants, User IDs and Files.
Disconnected a subaccount will immediately halt all billing against the subaccount service instance's resources and will initiate the permanent removal of the services' resources.
1. Login to Cloud Portal (Enterprise Manager)
· https://www.synaptic.att.com/clouduser/
2. Under My Account, select Accounts & Users from the left-hand menu. There you will find the Accounts, Subaccounts, Users, Roles & Permissions, My Profile tabs.
3. Select Accounts tab to display the current user's Role and the Username of the Account's Enterprise Manager.
Note: Only the Enterprise Manager or Admin can Disconnect a Service.
4. Select the Subaccounts tab to display all subaccounts under this Account.
5. The whole Subaccount can be deleted and it will remove all Services under this subaccount.
Note: Make sure to REMOVE all resources BEFORE deleted a subaccount.
Cancelling a company's entire Portal Account is not supported yet and it is not available internally to AT&T employees either. What customers can do in the meanwhile is disconnect all their Cloud services and/or delete all of the Cloud Subaccounts.
AT&T Cloud Services Portal Online Help
Billing FAQs from the Knowledge Center