Recreating Electronic Billing Solutions Subscription Requests

Authorized users can search for and request a recreate for previously processed Electronic Billing Solutions documents (i.e., bill images, CSR images, billing data files). Recreates are only available for accounts that were subscribed to the Electronic Billing Solutions subscription when the Electronic Billing Solutions document was initially created and within the eligible timeframe.

Notes:

§ Recreates are available only for the following Electronic Billing Solutions products:

· Bill Image

· CSR Image

· Billing Data File (BDF)

· DFAS 145

· EDI 811

· EDI 810

· E-File

§ You cannot request the recreation of a Document ID if a prior Recreate request was made for the same Document ID and the prior request is still in progress.

Recreate requests are created for specific documents, each of which includes the customer invoice(s)/data that were packaged together at the time of the initial media creation.

Recreated documents will be sent to the current recipients of the subscription.

Media products can be recreated for electronic billing solutions subscriptions up to a predefined period before the current date:

Media Product	Recreate Period
Bill Image CSR Image	13 months
EDI D-BDF DFAS 145	16 months
eFile	84 months

To recreate an electronic billing solutions subscription request:

On the main menu bar, from the Electronic Billing Solutions menu, select Recreate Media Request. The Recreate Media Request page is displayed.
From the Media Product dropdown list, select the product.
If you want to filter the search by invoice month, in the Invoice Month fields, select either or both From and To dates from the dropdown lists.
Click Apply Selection. The Recreate Media Request page is redisplayed.

Note: Search results are sorted by media create date, in descending order.

If you want to locate a document to recreate by account, in the Enter Prefix to Locate Account Number field, type the first few digits of the account you want to recreate, and click Find. The first occurrence that matches the prefix you entered is highlighted in the list.

Notes:

· You can also locate a document by sorting the Media Creation Date, Subscription ID, Document Number, Invoice Date, Service, and Account Number columns by clicking the appropriate heading.

· You can view information about a subscription on the View Media Subscription page by clicking the appropriate link in the Subscription ID column.

· You can return to the Recreate Media Selection page by clicking any link above the list.

In the Document Number column, click the link for the document to recreate. The Electronic Billing Solutions Selected Accounts page is displayed, listing all the accounts associated with the selected document.

Note: If you want to locate a specific account number in the list, in the Enter Prefix to Locate Account Number field, type the first few digits of the account, and click Find. The first occurrence that matches the prefix you entered is highlighted in the list. However, the Electronic Billing Solutions for all of the accounts that were included in that document will be recreated.

Click Submit. The Recreate Request Submitted Successfully Confirmation page is displayed.
Click Next. The Recreate Media Request page is redisplayed.