Note: For non-USA accounts, only relevant information is displayed.
In the area below Account Information, more detailed information about your bill displays. Many of the following display as links in the Invoice Details and Invoice Summary sections. These links open to pages that contain detailed information. For more information about default and custom reports, see also Reports. This area consists of the following categories:
§ Invoice Number: This is a dynamic number that displays on each bill that designates each individual invoice. This information is useful to have on hand when communicating with a support representative.
§ Bill Period: The monthly period for which services are billed.
§ Payment Due Date: Date by which you must submit payment for your bill before it becomes past due.
§ Charges: This category includes all charges that you must pay on a regular monthly basis, fees and taxes for the monthly bill, as well as any one-time fees incurred during the billing cycle.
· Discounts: This displays if you have any discounts as part of your contract.
· Monthly Recurring Charges: Costs you pay every month as part of your agreement.
· One-Time and Usage Charges: Includes costs of installation and equipment that occur only once, and any use of wireless minutes over the time in the plan in the package. These accrue if you use more than the number of minutes provided in the wireless plan that comes with the package.
· Taxes, Fees and Surcharges: Costs that includes government taxes on telecommunications, including federal, state and local. Can also include regular fees for maintaining 911 calling.
§ Total Current Charges: A total of all the different monthly charges. This is different than the Current Amount Due, as Current Charges do not include any adjustments, past due amounts, or payments.
§ Previous Balance: The total amount owed on the bill in the period immediately prior to the current billing period.
§ Payments: Any payments made to the previous bill. Clicking the Amount link will direct you to the View Payment History page.
§ Adjustments: Includes any credits or underpayments on your bill. A negative sign (-) indicates an amount credited towards your bill.
§ Balance Information: Can include:
· Past Due Balance - any amounts due on the any previous bills that carry over into the current billing period
· Credit Balance – amount of credit to applied to your account
· Balance: - can be zero if the account is paid
§ Total Amount Due: The sum of the Total Current Charges and any balance amounts, if applicable.
§ Payment Since Last Invoice: Displays only if there have been any payments made. Clicking the Amount link will direct you to the View Payment History page.
§ Pending Disputes: Includes the value of all submitted disputes; does not include rejected and not approved disputes. Matches the total of dispute entries in the Dispute History.
§ Current Amount Due: Total Amount due + Payment Since Last Bill + Discounts.
Account Information in Bill Summary
Viewing and Printing Your Bill
Viewing and Printing a PDF of Your Bill