) indicates that none of the disputable charges are being disputed. Disputes can be created on recurring, one-time and usage charges up to the total amount of the original post-discount charges.
You can dispute one or more items in a single invoice, or multiple items in multiple invoices collectively. You can also dispute items in a single account or across multiple accounts.
You have the option of creating a dispute and saving it for future reference, or you can create the dispute, save it and submit it right away.
When a dispute has not yet been submitted, the user who created the dispute can edit or delete it.
Any user with the appropriate privileges can view disputes. Authorized users can also view account dispute history.
Disputes can only be created for recurring, one-time, and usage charges.
Disputes are shown in three distinct statuses. Roll your cursor over each icon to see the dispute statuses:
§ The blue D () indicates that none of the disputable charges are being disputed. Disputes can be created on recurring, one-time and usage charges up to the total amount of the original post-discount charges.
§ The orange D (
) indicates that some of the disputable charges are being disputed. The maximum dispute amount has not been reached and additional disputes can be created on recurring, one-time and usage charges up to the total amount of the original post-discount charges.
§ The gray D (
) indicates that all of the disputable charges are being disputed. The maximum dispute amount has been reached and no additional disputes can be created.
Note: The Dispute functionality is not available for Subaccount Access users.