Users with appropriate privileges can submit disputes that they created.
To submit a dispute:
1. On the main menu bar, from the Disputes menu, select Submit Saved Disputes. The Submit Saved Disputes page is displayed.
2. In the Select column, select the checkbox(es) for the dispute(s) to submit.
Note: Clear checkboxes for any disputes you do not want to submit.
3. Click Continue. The Verify Page appears with the disputes selected on the previous page.
4. Click Submit to submit the dispute(s). The Dispute Confirmation page is displayed. To make any corrections, click Back to return to the Submit Saved Disputes page.
Note: By clicking Submit, you acknowledge that while we are investigating the validity of your claim, we will deduct the disputed amounts from your total charges and hold them in abeyance. Adjustments will be based on the outcome of our investigation. If a credit is due you, the final adjustment posted to your account may differ from the amount you disputed taking taxes and other charges into consideration as applicable. If we find there is no credit due, the disputed charges will be reinstated to your account.
5. Keep a record of the information on this page. To print, click Print Summary.
Note: Successfully submitted disputes generate a tracking number for future reference. You can go to Disputes to resubmit a failed dispute. Saved disputes will be deleted from the system 6 months from the invoice date.
Once you submit a dispute, you cannot cancel or delete the request online. To cancel a submitted dispute contact the Billing Dispute team and Collection team at 888-754-9697, Monday through Friday, 8 a.m. to 5 p.m. Eastern Time.