Users can modify disputes that they created and that have not been submitted.
To edit a dispute:
1. On the main menu bar, from the Disputes menu, select Submit Saved Disputes. The Submit Saved Disputes page is displayed.
2. To change the contact information, in the Contact Information section, enter the appropriate information.
3. To edit a dispute, click Edit in the column to the right of the dispute. The Edit Dispute popup appears.
4. To modify the dispute amount, in the Dispute Amount field, type the amount.
Note: You can add new disputes to a previously disputed amount up to the total amount of the original charge. The dispute amounts cannot exceed the amount of the original charge.
5. To modify the dispute reason, from the Dispute Reason dropdown list, select the new reason.
6. To modify the dispute description, in the Dispute Description field, type the new dispute description.
7. Click Save. The Submit Saved Disputes page is redisplayed.
Note: You can delete the dispute on the Update Dispute page by clicking Delete. You will be asked to confirm that you want to delete the dispute.