Creating a General Billing Question or Requesting Paperless Billing

eBill enables you to create general bill inquiries or requests for paperless billing.

To create a bill inquiry or request paperless billing:

1. From the Bill Summary page, click the Click Here to submit a general billing question or request paperless billing link. Part of the information in the Invoice Detail section is already filled in. The inquiry type is automatically set to Billing Inquiry. (Note: Mobile Svc service users will not be able to access the Billing Inquiry page from the Bill Summary page.)

2. In the Customer Contact Information section, verify and update the following information as necessary:

· Company Name

· Title

· First Name

· Last Name

· Contact Phone Number

· Fax Number

· Email Address

· Routing Code

3. In the Invoice Detail section, the account number and other details are shown.

· In the Billing Inquiry/Request Details field, enter the details of your request. For example, if you wish to set up paperless billing for the account or several accounts, in the text box next to Billing Inquiry/Request Details, explain that you want to set up paperless billing, “Please set up paperless billing for the following account(s)”.

4. In the Service Location section, enter the service address information in the displayed fields.

Note: The displayed fields will differ for USA and non-USA addresses.

5. If you want to add an attachment to your inquiry or request: (for example to request paperless billing for many accounts, attach a file listing the accounts).

Notes:

o You can add a maximum of 10 attachments to an inquiry or request, 2 at a time, up to a maximum of 2 MB each.

o Attachments to saved (unsubmitted) inquiries are available for 2 weeks after the attachment is uploaded.

a. In the Attachments section, click the available Browse button and then select the attachment file.

Note: If the file needs to be removed, click the Clear button. The file name will be cleared.

b. Click Attach Files.

c. Wait patiently while the file is uploaded and scanned for viruses. After the file is uploaded successfully, the file name appears as a link. You can click the link to view the attachment.

Notes:

o If the request is not submitted within 2 weeks, the file name appears without a link.

o You can delete the attachment by clicking Delete File next to the attachment file name, then clicking OK on the confirmation message.

6. Click Next at the bottom right. The Review Details page is displayed.

7. Review the information you have entered. If you want to make any corrections, click Previous to return to previous pages and update the information. If all the information is correct, click Submit. The Confirmation page is displayed.

Note: You can use the Print or Download functions to retain a copy of the inquiry/request for your records.

8. Click OK.