Creating Disputes by Selecting eBill Charges

AT&T eBill users with appropriate privileges can dispute bill charges that are displayed in eBill.

Note: A dispute cannot be created for Mobile Svc service accounts.

You can dispute one or more items in a single invoice, or collectively in multiple invoices, for the same month.

You can also dispute one or more items for a single account, or collectively across multiple accounts.

Note: You can also create disputes and bill inquiries without selecting specific eBill charges.

To create a dispute by selecting eBill charges:

1. On the main menu bar, from the View Bill menu, select Bill Summary. The Bill Summary page is displayed.

2. From the Invoice Date dropdown list, select the invoice date.

3. Select the relevant account, group, and subaccount number.

4. Click a charges amount link. The selected charges page is displayed.

5. Mark the Show Dispute Icon checkbox.

6. Click the dispute icon (D) next to the charge being disputed. The Create Dispute page is displayed.

7. In the Dispute Amount field, type the disputed amount.

8. From the Dispute Reason dropdown list, select the reason for the dispute.

9. In the Dispute Description field, type a brief description of the dispute.

10. If you want to add an attachment to the dispute:

Notes:

1. 1. • You can add a total of 10 attachments to a dispute, 2 at a time, up to a maximum of 2 MB each.

      • Attachments to saved (unsubmitted) disputes are available for 2 weeks after the attachment is uploaded.

1. Click the available Browse button and then select the attachment file.

Note: If the file needs to be removed, click the Clear button. The file name will be cleared.

2. Click Attach Files.

3. Wait patiently while the file is uploaded and scanned for viruses. After the file is uploaded successfully, the file name appears as a link. You can click the link to view the attachment. After the attachment is no longer available, the file name appears without a link.

Note: You can delete the attachment by clicking Delete File next to the attachment file name, then clicking Yes on the confirmation message.

11. Click Add to List. The selected charges page is redisplayed.

Note: You can also create disputes from any page that includes a table where arrows or D appear next to charges.

Related Topics

Disputes Overview

Creating Disputes and Bill Inquiries without Selecting eBill Charges

Viewing Saved (Unsubmitted) Disputes

Modifying Disputes and Dispute Contact Information

Submitting Disputes

Deleting Disputes

Viewing Dispute History

Viewing Dispute and Inquiry Summary

Working with the Account Selection Page

Updating Submitted Disputes

Filtering Lists