Disputes Overview

AT&T eBill users with appropriate privileges can dispute bill charges.

Note: A dispute cannot be created for Mobile Svc service accounts.

You can dispute one or more items in a single invoice, or multiple items in multiple invoices collectively. You can also dispute items in a single account or across multiple accounts.

You can create disputes from any page that includes a table where arrows or the dispute icon appears next to the charge.

When a dispute has not yet been submitted, the user who created the dispute can modify or delete it.

You can also create disputes or billing inquiries without selecting specific charges in eBill. This is useful for submitting disputes or billing inquiries for account types that are currently not available in eBill.

You can add a total of 10 attachments to a dispute, 2 at a time, up to a maximum of 2 MB each.

Any user with the appropriate privileges can view disputes. Authorized users can also view account dispute history.

Disputes are shown in three distinct statuses. The Dispute icon will only exist for a specific row in the Totals column and not in the subtotal column. Roll your cursor over each icon to see the dispute statuses:

§ The blue D () indicates that none of the disputable charges are being disputed. Disputes can be created on recurring, one-time and usage charges up to the total amount of the original post-discount charges.

§ The orange D () indicates that some of the disputable charges are being disputed. The maximum dispute amount has not been reached and additional disputes can be created on recurring, one-time and usage charges up to the total amount of the original post-discount charges.

§ The gray D () indicates that the maximum dispute amount has been reached and no additional disputes can be created.

§ The red D () symbol indicates that your account is now available in Billing (new). To create a dispute for this invoice, please click Billing (new) in the Business Center menu to get started and go to Invoices.